Tide Table Chart
Frequently Asked Questions
Where is the Smartwatch Refresh button to download new tide data from the phone?
On the Fitbit watch:
At the top of the Fitbit watch app: tap the "..." button and then the Refresh button to update the tide data on your watch.
Please don't forget to "Sync" your watch before starting the watch app Tide Table Chart.
Please watch the Fitbit video
On all other watches you do not need a Refresh button, everything should happen automatically.
Just make sure that the watch is connected to the phone before opening the app Tide Table Chart on the watch and on the phone.
When you open the phone app Tide Table Chart it will automatically send the tide data update to the watch app. Also every time you change the tide location in the phone app it will send an update to the watch app.
How can I solve Fitbit sync problems when the hotel WiFi goes through a sign-in web page?
Here is how one of our users solved the problem:
"I am staying in a hotel near the beach, and my phone is on its wifi. Before using the wifi, it requires you to go through a sign-in web page where you give your room number and last name. My phone was signed in. However, it seems the Tide Table Chart could not get signed in through the Fitbit connection. When I finally thought to disconnect from wifi and use my mobile data only, it immediately started working."
Why does the Fitbit app show a "Connection Error" when I try to download new tide data from the phone?
Please be patient, the Fitbit connectivity is slow and unreliable .
The Fitbit "Sync" step, shown in the video, is very important. Don't skip it and make sure that the watch app Tide Table Chart is closed during the Sync.
Please try this:
1.) On your watch: close the Fitbit app Tide Table Chart.
2.) Open the Fitbit phone app and Sync it with your watch, wait until it says "a moment ago"
3.) On your watch: open the Tide Table Chart app, tap "..." and then the Refresh button
4.) Wait at least one minute for "Connecting..." (the Fitbit is slow). If the watch display goes black during the download, just tap the watch screen to switch the display on again.
Steps 1) and 2) are really important, don't skip them.
Unfortunately Fitbit is doing a terrible job to recover from connectivity problems .
So you may have to repeat these 4 steps several times.
It may also help to kill the Fitbit phone app or reboot the phone (power off - power on) and then repeat the 4 steps above.
Sorry, we can not help you with watch connection problems.
This is a problem in the Fitbit phone app, which is responsible for all the communication between watch and phone. Fitbit had promised to fix these problems a long time ago, but so far they have failed to do this: https://community.fitbit.com/t5/SDK-Development/Companion-messaging-and-writing-a-file-Not-working/m-p/2400027#M2173
Please make sure that you are using the latest Fitbit phone app version. There are some improvements for newer phones, but unfortunately there are still a lot of problems with older phones.
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